FAQs

What forms of payment do you accept?

Qarece New York currently accepts Khalti Pay and Bank Account Deposit. You can pay with Khalti during check-out. For the Bank Account Deposit, you need to deposit the purchase amount to the bank account and send us the receipt. If you choose to do the Bank Account Deposit, when you select the that option during checkout, one of our representatives will reach out to you to help you assist throughout the process. Then, Qarece New York will process your order.

Are there hidden costs?

Qarece New York does not have any hidden costs. The cost that you see for a product is the final cost. The cost has been calculated to include all the sales taxes and cross-continent shipping and VAT.

How do I change the shipping address?

Please contact our Customer Service at 986-6492269 to make changes to your shipping address. However, once the products you ordered are already in your home country and the local courier has the package, the address cannot be changed.

How do I cancel my order?

You can cancel your order within 24 hours of the order placement. Due to very cross-continent shipping and customs, we cannot cancel your order after we have processed your order.

Do you accept returns/refunds?

Due to the cross-continent shipment and a lot of complications around customs, we do not accept returns or provide refunds. Please review our Refund and Return policy for further details.

Do you do international shipments?

All we do is international shipments. Qarece New York aims to make the New York fashion accessible to all the parts of the world where it is not accessible.

How long does it take to deliver my order?

Qarece New York takes approximately 15-20 days to deliver your package to your door step. We ship the products to Nepal twice every month: 1st and the 15th of the month. Your shipping dates vary from when we process your order. The best part about Qarece is that we ship your products to your house.

Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!

Are the products authentic?

All the products in Qarece are authentic. Qarece New York is an authentic startup with a big vision for the future. We do not want to ruin our reputation with fake products. We directly buy the products from all the top American brand stores and their websites. Qarece New York can guarantee the authenticity of all of the products on the website.

How can I contact Qarece for additional assistance?

You can contact us at 9886410225 directly to get in touch with one of our customer service representatives. Alternatively, you can also email us at [email protected]

I received Damaged, Defective, or Wrong Item(s), what do I do?

If you have received a damaged item, then you can give us a call at 9886410225 or email us at [email protected]. We will provide you a refund or get you another one on us.

Do you price match?

Due to the heavy deal of logistics, we go through, we do not price match.

If you have another questions

Please feel free to contact us.

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